Your information, handled plainly.

When you inquire, apply, or request a guide: your name, email, telephone, preferred contact, travel dates, destination ideas, number of travelers, investment range, and what you tell us about the trip.

If you become a client, your Journey Profile in the client portal may also hold: legal names and dates of birth, nationality, passport issuing country and expiry date (never the passport number), emergency contacts, loyalty programme names, dietary needs and allergies, mobility or health notes, medication-storage needs, and the names and ages of travelling children. Every question is optional.

We do not collect card numbers. Our inquiry forms ask you not to include passport numbers, card details, or medical information.

Health, dietary, mobility and similar details are used only to plan and deliver your travel safely, for example to brief a hotel kitchen or arrange step-free transfers. We share the minimum needed with the specific partner delivering that service, and only for your trip. You can decline to provide them, or ask us to remove them, at any time.

Our website and portal are for adults. A parent or guardian should provide any child's details. Children's information is used only to plan the trip they are travelling on, and a parent or guardian may ask us to correct or delete it.

Travel partners such as hotels, villas, airlines, private aviation, ground transport and guides receive what a booking requires, typically traveler names, dates, and relevant needs. When we first ask a partner about availability we leave your name out. Some partners are outside your country, so information may be handled abroad.

Service providers that help us operate: our website and client portal host, our email provider, our scheduling tool, our payment processor when a payment applies, and an AI service the studio uses to draft notes, briefs and itineraries for Kyla's review. We do not sell your information or use it for advertising.

• Inquiries, guide requests and applications that do not become a journey: up to 24 months, then deleted.
• Your Journey Profile: kept while you are a client so each journey can begin where the last ended, until you ask us to delete it.
• Health and children's details: removed on request, or when your profile is deleted.
• Agreements, authorisations, consent records and payment records: kept as long as the law requires.
• Backups roll over on a fixed cycle, so deleted information leaves them shortly after.

You can update your Journey Profile at any time from your client portal. To correct anything else, or to request deletion, write to studio@kylabyluxury.com. We will confirm when it is done.

We do not publish client names, images, or journeys without your written consent for that use. People who work with client information at Kyla By Luxury are bound by confidentiality obligations.